We enable single entry, faster response, global collaboration, and transparent data to streamline operations and enhance efficiency.

Focus on Solving Multi-Channel IT Service Challenges

• Scattered Reporting – Stores report issues via phone, WeChat, or personal email, resulting in fragmented information that is hard to consolidate. Repeated relays reduce efficiency, and tickets are often missed or duplicated.
• Low Response Efficiency – Manual agents become overloaded during peak hours, causing long call queues. Simple issues are repeatedly reported, consuming excessive manpower.
• Poor Collaboration – IT, engineering, and supply chain departments operate independently, lacking a unified ticket workflow. Supplier responses are delayed, and escalated tickets are not tracked or followed up in time.
• Data Gaps – Management must rely on experience due to insufficient data support. SLA metrics, customer satisfaction, and trend insights are unavailable, making it hard to detect emerging issues.
• Global Expansion Challenges – Stores distributed worldwide require rapid local response for hardware and network issues. HQ IT teams are limited, struggling to support fast-growing store networks.

Our solutions deliver unified visibility, proactive monitoring, and actionable insights to improve continuity, efficiency, and service quality.

We centralize all interfaces through our platform, integrating reporting, collaboration, and escalation workflows to help enterprises build an efficient, end-to-end service management system that enhances user experience and operational efficiency.

We Offer

Unified Multi-Channel Access

We consolidate requests from phone hotlines, WeChat mini-programs, Enterprise WeChat, emails, and portals, automatically generating tickets with source, requester, store location, and timestamp recorded, eliminating fragmented reporting and “multiple submissions” issues while providing full visibility of all requests.

AI-Powered Service

We leverage the knowledge base to suggest FAQs, manuals, and solutions while automatically tracking resolution rates, match tickets to categories and responsible personnel with visible assignment paths and accountability lists, thereby improving first-time resolution rates and reducing manual workload.

Single Platform for Unified Processing

We support unified handling of IT, engineering, and supply chain tickets with real-time status tracking and full escalation paths, where each step is timestamped, preventing responsibility gaps and enhancing cross-department collaboration efficiency.

Data-Driven Service Management

We enable managers to view SLA achievements (response time, resolution time, on-site arrival time), ticket trends (issue type, frequency, geographic distribution), customer satisfaction curves (individual scores, monthly averages), and real-time system and device status (load, traffic, alerts), supporting data-driven decision making, trend analysis, and O&M optimization.

Global, Localized Rapid Response

We provide AI-matched local engineers with contact and location information, track spare parts usage including inventory, dispatch time, and tracking numbers, and record engineer service logs such as departure, arrival, service completion, and confirmation, ensuring consistent service quality and uniform experiences across global stores.

EMPOWER ENTERPRISE MANAGEMENT
We provide integrated service access, intelligent service handling, transparent service management, and nationwide service delivery to ensure efficient and reliable support.