See. Manage. Resolve.
All in one platform.
All in one platform.
Full Stack Monitoring
Observability
Automation
Multi-channel Ticketing & Self-Service
Incidents, Problems, Changes & Excellence
Insights & Knowledge Management
Configuration, Integration & Scalability
Full Asset Lifecycle Visibility
Comprehensive Asset & Contract Governance
Open Integration & Data Interoperability
Global Site Coordination
Intelligent Ticketing Tracking
Real-time Engineer Tracking
Self-Service Q&A
Intelligent Inventory Query
Smart Report Generation
Automated Spare Parts Requests
Spare Parts Status Tracking
CPE Installation
Field Engineering Support
O&M for Retail Stores
Infra Management
O&M for Enterprise Facilities
Network Lines Unified Management
SD-WAN
NaaS
Cisco Support
HPE Support
Aruba Support
Fortinet Support
Velocloud Support
Meraki Support
Oracle Support
HP Support
Dell Support
Lenovo Support
F5 Support
End-to-End Enterprise ICT Operations Management
Integrated Fully Managed Service For Network Lines
An Integrated Smart Service Desk For Enterprises
IoT for Retail ChainsUnlocking Two Key Capabilities for Your Business
✓ PLATFORM CAPABILITIES
about
Simplifying IT. Together with NetworkX.
Global ICT Service Management Provider
NetworkX specializes in providing professional ICT management services to ensure seamless business operations and prevent disruptions. With over 20 years of experience, we serve global clients, including multinational corporations (MNCs), operators, and managed service providers, across hundreds of thousands of sites.
Our in-house developed IT service management platform, NetcareOne™, offers comprehensive support for all operational and maintenance needs, from cloud environments to enterprise data centers and branch offices. It integrates the management of hosts, servers, networks, storage, operating systems, virtualization platforms, databases, web servers, IoT devices, and middleware, while also supporting global network architectures and asset management for applications and databases.
At NetworkX, our mission is to provide IT service management solutions that ensure the efficient, reliable operation of enterprise IT systems, preventing disruptions and enhancing operational efficiency and competitiveness for our clients.
Delivering Proven Expertise in IT Operations and Services
Delivering Reliable IT Operations across the Globe
A reliable IT service partner for enterprise success
OUR Corporate Culture
VALUE
VALUE
customization - innovation - collaboration - transparency - improvement
MISSON
MISSON
dedicated to providing automated ICT service management solutions through the NetcareOne™ platform and a global service network, ensuring efficient, reliable, and secure IT operations
VISION
VISION
to be one of the global leader in IT service management, empowering businesses to drive digital transformation and boost agility and competitiveness
OUR Guarantee
OUR Guarantee
OUR Growth
2014 - 2025
OUR Leader Team
With over three decades of industry experience and outstanding team leadership, I have driven continuous innovation in the IT service management field and ensured the successful achievement of strategic goals.
With over 20 years of technical experience and a deep understanding of enterprise IT system architecture, the CIO is currently leading the comprehensive development of AI-driven intelligent IT management platforms and digital transformation services.
With more than 20 years of market expansion experience, the CMO focuses on driving global sales growth, strengthening customer relationships, and enhancing industry reputation.
Responsible for the daily operations and project management of the company, ensuring the efficient delivery and exceptional quality of global services.
With extensive financial management experience, we ensure the company's financial stability and support rapid expansion.
In a tech-driven company, talent management is crucial. The CHRO empowers the company’s talent strategy, recruitment, employee development, and corporate culture building to ensure the company can attract, cultivate, and retain top talent.
OUR Global Coverage
Our interactive map highlights all locations where our professional engineers and NetcareOne™ platform are available, helping you quickly find support near you and understand our global reach.
Qatar
Saudi Arabia
HQ, Singapore
South Korea
Turkey
Vietnam
Australia
Fiji
Japan
OUR News Release
View more
2025-11-18
AI-Powered IT Operations for Chain Stores
Chain store businesses rely on stable, always-on IT systems across a large number of geographically distributed locations. Yet managing daily operations at this scale often comes with significant challenges — fragmented service requests, repetitive troubleshooting, inconsistent issue handling, and delayed responses across regions.
2025-09-25
NetworkX Launches NetcareOne™, a Unified IT Management Platform
Empowering enterprises with end-to-end visibility, smarter operations, and higher efficiency.
2024-12-20
How NetcareOne™ is Revolutionizing IT Operations Efficiency Through ITOM & ITSM Integration
With the rapid acceleration of digital transformation, businesses are facing increasingly complex IT environments that span across cloud computing, big data, AI, and more. Traditional IT operations management methods are no longer sufficient to meet the demands for efficiency and stability. By integrating NetcareOne™ ITOM (IT Operations Management) and NetcareOne™ ITSM (IT Service Management), NetcareOne™ helps businesses enhance operational efficiency, ensure business continuity, and improve customer satisfaction with end-to-end monitoring, automated processes, and fast-response mechanisms.
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