As digital transformation accelerates, the complexity of IT infrastructures is growing. Businesses are incorporating various advanced technologies, such as cloud computing, big data, and AI, to remain competitive. However, traditional IT operations management methods are struggling to keep up with the demand for efficiency and stability.

To ensure IT environments are running optimally, an increasing number of businesses are seeking integrated solutions. The deep integration of NetcareOne™ ITOM and NetcareOne™ ITSM provides the ideal solution, combining proactive monitoring, automation, and fast response mechanisms to optimize IT operations, reduce downtime, and ultimately enhance service delivery.

1. Real-Time Monitoring & Intelligent Response

NetcareOne™ ITOM offers comprehensive, real-time, multi-dimensional monitoring of every aspect of IT infrastructure—from hardware and networks to applications. It proactively identifies potential system bottlenecks, performance anomalies, and device failures. When an issue is detected, the system triggers alerts and seamlessly integrates with NetcareOne™ ITSM, creating incident tickets and assigning them to the appropriate technical teams for quick resolution.

More importantly, once the issue is resolved, NetcareOne™ ITOM automatically closes the alerts and synchronizes with NetcareOne™ ITSM to close the incident tickets, ensuring complete lifecycle management. This end-to-end automation eliminates delays caused by manual intervention and ensures timely, accurate incident resolution.

Use Case:

When a core application server experiences abnormal CPU load, NetcareOne™ ITOM instantly detects the issue, generates an alert, and triggers NetcareOne™ ITSM to create an incident ticket. Once the issue is resolved, NetcareOne™ ITOM automatically closes the alert and synchronizes with NetcareOne™ ITSM, closing the incident ticket.

2. Automated Ticketing & Process Optimization

NetcareOne™ ITSM automates ticket generation and management, standardizing the issue resolution process and improving response efficiency. Combined with NetcareOne™ ITOM, the system not only automatically generates tickets but also intelligently assigns tasks and schedules resources based on the urgency and Service Level Agreements (SLA). This automation reduces manual handling and minimizes human errors, improving overall operational efficiency.

Use Case:

When an employee reports an inability to log into a system, NetcareOne™ ITOM detects the issue as an overloaded authentication server. NetcareOne™ ITSM automatically generates a ticket and quickly assigns it to the relevant technician for resolution, ensuring the issue is addressed within the shortest time frame.

3. Problem Management & Root Cause Analysis

NetcareOne™ ITOM’s monitoring and log analysis functions help NetcareOne™ ITSM teams dive deeper into identifying the root causes of recurring failures. When NetcareOne™ ITOM detects frequent incidents, the system provides detailed log analysis and historical data, helping NetcareOne™ ITSM teams quickly locate and resolve the underlying issue. Root cause analysis reduces recurring problems and enhances the overall stability of the IT environment.

Use Case:

If a system frequently crashes, NetcareOne™ ITOM provides detailed performance data analysis to help the NetcareOne™ ITSM team identify that improper database configuration or insufficient storage resources are causing the bottleneck, leading to targeted solutions that prevent recurrence.

4. Change Management & Risk Control

Change management is a core component of NetcareOne™ ITSM, ensuring all changes undergo thorough assessment and approval to minimize risks. When integrated with NetcareOne™ ITOM, NetcareOne™ ITOM can monitor components that may be vulnerable to issues, proactively generate change requests, and integrate with NetcareOne™ ITSM’s change management process to ensure each change undergoes adequate testing and review.

Use Case:

Before system upgrades or patch installations, NetcareOne™ ITOM analyzes the current environment's risks and generates a change request. NetcareOne™ ITSM then ensures the change is approved and does not affect business operations, ensuring more efficient and accurate execution.

5. Service Request Management: Enhancing User Experience

NetcareOne™ ITSM’s service request management streamlines routine user requests, such as password resets or software installations. When integrated with NetcareOne™ ITOM, the monitoring and alerting capabilities ensure that service requests are not affected by performance issues.

Use Case:

When an employee requests software installation, NetcareOne™ ITOM ensures that system resources are available, preventing interference with other applications. NetcareOne™ ITSM automatically generates the ticket and assigns the appropriate personnel to process the request, improving the overall user experience.