NetcareOne™ FEMS | Global Field Engineer Dispatch & Task Management

products > FEMS

Your Global On-Site IT Team, Anytime, Anywhere

It connects your requests, engineers, schedules, and task results in a single workflow. With smart matching and real-time updates, you always know who is assigned, what is happening, and when the job will be finished. Whether you manage stores across a city or hundreds of sites across different countries, FEMS ensures every on-site task is delivered on time, with clear progress and consistent service quality.

Why Choose NetcareOne™ FEMS System

Full Lifecycle & Operational Excellence

· End-to-end control from ticket creation to service settlement, combined with comprehensive quality management to drive higher operational efficiency.

Localized Global Support

· Consistent, reliable, and rapidly delivered on-site services across worldwide locations.

Seamless System Integration

· Rich open APIs enabling smooth interoperability with internal and external systems for unified data flow.

Seamless System Integration

· Rich open APIs enabling smooth interoperability with internal and external systems for unified data flow.

Global Site Coordination

Global Coverage

Provide multi-region IT personnel support for enterprises

Data-Driven Management

End-to-end data visualization for transparent service processes

Manage service requests across all regions through one unified platform, ensuring every site—no matter the country—is handled with consistency and efficiency

Real-Time Engineer Tracking

Engineer Tracking

Track engineer locations for efficient scheduling and rapid response

Customizable Teams

Create engineer profiles, teams, and roles with configurable management

Detailed Service Records

Engineers log every detail from departure to on-site check-in/out, with text, images, and file uploads for traceability and evidence

Stay connected with field engineers through live location tracking and mobile collaboration, enabling faster response and more accurate scheduling

Intelligent Ticketing Tracking

Intelligent Task Scheduling

Automate ticket dispatch and optimize on-site engineer assignments

Personalized Configurations

Customize priorities, SLA, statuses, and types to fit business needs

Billing Management

Control token usage, pricing, and package statistics

Optimize every task with AI-driven ticket dispatch and configurable rules that seamlessly integrate with other systems for smooth, automated workflows

Let’s Talk

Tell us what you’re looking for — we’ll connect you with the right expert from our global team. Whether you need IT operation outsourcing, on-site engineer support, or a smarter way to manage your ICT services, we’re here to help every step of the way. — let’s make IT simple, together. Drop us a message or email us directly at 📧 salesenquiry@networkxcloud.com