For retail, F&B, and service chains, network stability is no longer just an IT concern — it directly determines business continuity, payment success rates, and customer experience.

As store networks scale across regions, IT teams are often forced to manage unstable connections, unclear performance issues, and delayed fault detection with fragmented tools and limited visibility.

NetworkX delivers an intelligent connectivity solution purpose-built for multi-branch enterprises, combining NetcareOne™ management platform with NetoneEdge™ CPE and centralized manager, enabling enterprises to stabilize networks, monitor business quality, and simplify operations — all through a unified architecture.

Challenges Facing Distributed Chain Enterprises

As the number of stores grows, IT operations face structural challenges that traditional networking solutions struggle to address:

• Unstable store connectivity directly impacts POS transactions, payments, and daily operations
• Poor business system experience is difficult to quantify, making root cause analysis slow and inefficient
• Fault discovery relies on store feedback, resulting in delayed response and service interruptions
• Lack of centralized visibility drives up operational cost and increases dependency on manual troubleshooting

These issues accumulate over time, increasing IT pressure at headquarters while weakening frontline business resilience.

Solution Overview

NetcareOne™ + NetoneEdge™: A Unified Connectivity and Experience Management Architecture

This solution integrates intelligent edge devices with a centralized management platform to provide full-stack visibility from network quality to business application experience.

• NetoneEdge™ CPE deployed at each store ensures stable connectivity and data collection at the edge
• NetcareOne™ Cloud Platform centralizes monitoring, analytics, alerting, and operations across all locations

Together, they enable IT teams to move from reactive troubleshooting to proactive, data-driven operations.

Key Capabilities That Power the Solution

Real-Time Network Quality Monitoring

NetcareOne™ continuously measures the quality of each store’s internet links, providing clear visibility into latency, packet loss, and stability trends — long before business is affected.

• Store-level line quality monitoring
• Early detection of network degradation
• Improved business continuity across regions

Business Experience That Is Truly Measurable

Instead of relying on subjective feedback, IT teams can directly observe how core business systems perform at the store level.

• Real-time monitoring of page load time and access experience
• Visibility into ERP, POS, payment, and core applications
• Clear correlation between network quality and business performance

Intelligent Alerting and Automated Ticketing

When issues occur, the system responds immediately — without waiting for store reports.

• Real-time fault alerts triggered by network or experience anomalies
• Automatic ticket creation and classification
• Up to 70% reduction in fault localization time, improving operational efficiency and service satisfaction

Centralized Management and Headquarters Visibility

All store data is unified within a single cloud platform, enabling headquarters to operate with clarity and scale.

• Cross-region store performance in a single view
• Unified dashboards for network quality and business experience
• Reduced operational burden on central IT teams

Business Value for Chain Enterprises

Improved Store Business Stability

• Dual-link failover ensures uninterrupted operations
• Early warnings prevent revenue loss caused by network failures

Reduced IT Operational Cost at Headquarters

• Store access experience becomes quantifiable and traceable
• Faster root cause identification minimizes internal coordination and escalation friction

Enhanced Digital Experience Across Stores

• Automated monitoring, alerting, and ticketing replace manual store-by-store checks
• Engineers focus on resolution instead of repetitive diagnostics

Higher Operational Efficiency and Customer Satisfaction

• Ensures smooth operation of payments, online ordering, loyalty systems, and integrations
• Reduces service degradation caused by network or system latency

Ideal Use Scenarios

This solution is widely adopted by enterprises operating distributed, business-critical endpoints, including:

• Restaurant and F&B chains
• Coffee and beverage brands
• Apparel and fashion retail
• Beauty and personal care stores
• Convenience stores and unmanned retail
• EV charging stations and battery swap stations
• Vending machines and self-service terminals

Built for Scale, Designed for Business Continuity

With NetcareOne™ and NetoneEdge™, NetworkX enables multi-site enterprises to transform connectivity from a hidden risk into a controllable, measurable, and optimizable foundation for growth.